Front Desk Executive, Mumbai

Mumbai, Maharashtra, India | Community Team | Full-time


About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. 

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work. 

Flexibility is paramount in today’s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India’s latest brand campaign ‘Great Inspires Great’, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork’s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country’s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

Roles and Responsibilities:

Front Desk Management:

  • Greet members, guests, and visitors with a warm and welcoming attitude.
  • Handle inquiries and provide information about WeWork services and amenities.
  • Manage incoming calls and direct them to the appropriate person or department.

Community Bar Operations:

  • Oversee the Community bar, ensuring it is well-stocked and organized.
  • Assist members with coffee and beverage services, maintaining a clean and inviting space.
  • Foster a social and collaborative atmosphere at the Community bar.

Keycard Activation and Access Control:

  • Activate keycards for new members and ensure proper access control.
  • Troubleshoot and address any keycard-related issues promptly.
  • Collaborate with the technology team to manage digital products check-in.

Check-in and Guest Management:

  • Manage the check-in process for members and guests.
  • Ensure accurate recording of guest information and purpose of visit.
  • Coordinate with the security team to monitor and authorize entry of visitors.

Digital Product Support:

  • Assist members with the use of digital products, including mobile apps and workspace technology.
  • Provide basic troubleshooting for common technical issues.
  • Collaborate with the IT support team for more complex technical problems.

Administrative Tasks:

  • Perform general administrative duties, including mail and package handling.
  • Maintain a tidy and organized front desk area.
  • Assist with scheduling and coordination of events or meetings within the workspace.

Member Engagement:

  • Build positive relationships with members, fostering a sense of community.
  • Actively listen to member feedback and address concerns or suggestions.
  • Promote and participate in community events and activities.

Experience and Qualifications

  • 1+ years of experience in member experience, hospitality
  • Previous experience in customer service or front desk management preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and handle various responsibilities simultaneously.
  • Tech-savvy with a basic understanding of digital products.
  • Positive attitude and a passion for creating a vibrant and collaborative community

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing competitive compensation, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.