Lead, Facilities

Pune, Maharashtra, India | Operations | Full-time

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About us

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. 

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow’s world of work. 

Flexibility is paramount in today’s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India’s latest brand campaign ‘Great Inspires Great’, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork’s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country’s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people – from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things.

About the role

The role of lead, facilities falls under the purview of the operations team at WeWork India. The key features of the stated role are to manage effective operation and maintenance of buildings and controlling of OPEX along with managing the facilities of the building.

Roles and responsibilities

  • First point of escalation management & incident management for any building emergencies.
  • Drive, Collaborate, and work closely with FM partners for service delivery.
  • Opex & Capex budget management of portfolio assigned.
  • Execution of business-approved capetx project large-scale maintenance projects.
  • Identifying potential opportunities for cost savings with innovation & efficiency improvement.
  • Risk assessment identification & mitigation with FM partner, LL, & WW stakeholders
  • Business continuity planning and 100% business uptime with necessary proactive steps.
  • Ensuring 100% fire and life safety process & statutory compliances.
  • Operational excellence with implementation and evaluation of the new and existing processes.
  • Perform quarterly critical audits and closures of gaps as identified.
  • LL lease management for ensuring maintenance deliverables as per lease.
  • Review and approve R&M requests, monthly cost sheets in SAP
  • Conducting due diligence from newly identified buildings & collaborating with LL, and WW stakeholders for resolution.
  • Reviewing all MEP DBRs in the concept stage and sharing inputs impacting business or member experience.
  • Conducting building walkthroughs as per pre-opening schedule, operational snagging, snag list completion & handover.
  • Client management to ensure timely deliverables as per MSA.
  • Act as the liaison between multiple teams for any escalated issues and work towards resolution.
  • Solve escalated (level 2) maintenance requests submitted via the ticketing system.
  • Weekly review of the salesforce data reports to Drive SLAs more than 90%.
  • Identify and act on facilities’ categories with recurring SLAs below 95%.
  • Ensure vendor partners meet KPI targets within the portfolio set by operations leadership.
  • Client management to ensure timely deliverables as per MSA.

Experience and Qualifications

  • Bachelors/Masters degree in Operations or a related field / Bachelors of Electrical or Mechanical Engineering
  • 7- 9 years  years of experience managing  5- 7 buildings infrastructure in workplace services / IFM / FM.
  • Knowledge of statutory compliance, building codes, statutory permissions.
  • Experience in managing multiple buildings, business continuity, risk assessment, incident management
  • Experience in coordinating with Real Estate and Projects team for building handover
  • Experience in implementing Six Sigma, OHSAS or ISO standards will be an added advantage
  • Experience liaising with local authorities, vendor management and contract management
  • Experience in managing OPEX, CAPEX and cost control
  • Experience in managing building critical infrastructure
  • Experience in reviewing MEP DBR with assessment of operational impacts

 

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.